Privacy Policy

This Privacy Policy ("Policy") describes how sigegame ("sigegame," "we," "us," or "our") collects, uses, stores, discloses, and otherwise processes the personal information of Players and visitors who use the sigegame platform at sigegame.co. It applies to all personal data processed by sigegame in connection with the provision of online casino, sportsbook, and related gaming services to Filipino players.

By creating a sigegame account, using the Platform, or providing your personal information to sigegame in any form, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree, please do not register an account or use the Platform.

This Policy should be read alongside sigegame's Terms & Conditions and Responsible Gaming Policy, all of which form part of the agreement between you and sigegame.

For the purposes of the Data Privacy Act of 2012 and related Philippine privacy regulations, sigegame is the Personal Information Controller (PIC) responsible for the personal data you provide through the sigegame Platform. sigegame operates under a license issued by the Philippine Amusement and Gaming Corporation (PAGCOR) and is subject to PAGCOR's player data obligations in addition to NPC requirements.

sigegame has designated a Data Protection Officer (DPO) who is responsible for overseeing data protection matters and serving as the primary point of contact for Players exercising their rights under this Policy. Contact details for the DPO are provided in Section 15 of this Policy.

sigegame collects personal data that is necessary, relevant, and proportional to the purposes identified in this Policy. The categories of personal data collected include:

3.1 Identity and Contact Data

• Full legal name (as it appears on government-issued identification);
• Date of birth and age verification information;
• Nationality and country of residence;
• Philippine mobile number and email address;
• Residential address (province, city/municipality, barangay);
• Government-issued identification documents (e.g., Philippine Passport, SSS ID, UMID, PhilSys National ID, driver's license).

3.2 Financial and Payment Data

• GCash or Maya mobile wallet number linked to your sigegame account;
• Bank account details (BPI, BDO, Metrobank, or other accepted banks) where bank transfer is used;
• Transaction history including deposits, withdrawals, wager amounts, winnings, and bonus credits;
• Source of funds documentation submitted for KYC compliance.

3.3 Account and Gaming Activity Data

• sigegame login credentials (username and encrypted password hash — plaintext passwords are never stored);
• Game play history, session durations, bet types, and outcomes;
• Sports betting selections, live betting activity, and market preferences;
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status);
• Bonus and promotional campaign participation history.

3.4 Technical and Device Data

• IP address and geolocation data at the time of login and transactions;
• Device type, operating system, browser type, and version;
• Session identifiers, cookies, and similar tracking technologies;
• Clickstream data and pages visited within the sigegame Platform.

3.5 Communications Data

• Records of customer support interactions via Live Chat, email, or any other channel;
• Feedback, complaints, and dispute correspondence;
• Marketing preference settings and communication opt-in or opt-out records.

sigegame collects personal data through the following means:

• Directly from you — during account registration, KYC submission, payment setup, support contact, or participation in promotions;
• Automatically — via cookies, server logs, and analytics tools when you access or interact with the sigegame Platform;
• From payment providers — GCash, Maya, and banking partners share transaction confirmation data necessary to process your deposits and withdrawals;
• From identity verification services — where third-party KYC or document verification providers are used to confirm your identity on sigegame's behalf;
• From regulatory sources — PAGCOR or AMLC may provide information relevant to compliance obligations in specific circumstances.

sigegame uses personal data for the following purposes:

Under the Data Privacy Act of 2012, sigegame processes your personal data on the following legal bases:

• Contractual necessity: Processing required to register your sigegame account, provide gaming services, and process financial transactions is necessary for the performance of our contract with you;
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, the Anti-Money Laundering Act (RA 9160), the Data Privacy Act (RA 10173), and related Philippine regulations;
• Legitimate interest: Processing for fraud prevention, platform security, abuse detection, and internal analytics, balanced against your privacy interests;
• Consent: Processing for marketing communications and optional data uses where you have provided clear, informed, and freely given consent — which may be withdrawn at any time without affecting prior processing.

sigegame does not sell, rent, or trade your personal data to unaffiliated third parties for their direct marketing or commercial purposes. Personal data may be disclosed to the following categories of recipients where necessary:

7.1 Regulatory and Law Enforcement Bodies

sigegame is required by Philippine law to share relevant data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities upon lawful request or as required for ongoing compliance obligations.

7.2 Payment Service Providers

To process your deposits and GCash or Maya withdrawals, sigegame necessarily shares transaction-related personal data with your nominated payment provider. These providers operate under their own privacy policies and data processing agreements.

7.3 Identity Verification Partners

Third-party KYC and document verification service providers engaged by sigegame process identity documents on sigegame's behalf under strict data processing agreements. These providers are bound by confidentiality obligations and may not use your data for any purpose beyond KYC processing for sigegame.

7.4 Technology and Infrastructure Providers

Cloud hosting, database management, analytics, and cybersecurity service providers used by sigegame may access technical data as part of their service delivery. All such providers are bound by data processing agreements that restrict use to authorised purposes only.

7.5 Game Software Providers

Certified game studios whose titles appear in the sigegame lobby may receive limited session and technical data necessary to deliver the game experience. These providers do not receive full player identity or financial data beyond what is technically required.

Certain sigegame service providers and game software partners are based outside the Republic of the Philippines. Where personal data is transferred to a country that the NPC has not declared as providing an adequate level of data protection, sigegame implements appropriate safeguards, including:

• Standard contractual clauses approved by or consistent with NPC guidelines;
• Binding corporate rules where applicable;
• Other transfer mechanisms recognised as lawful under the Data Privacy Act and its Implementing Rules.

By using the sigegame Platform, you acknowledge and consent to the transfer of your personal data to service providers and game studios located outside the Philippines where necessary for the provision of sigegame's services, subject always to the safeguards described above.

sigegame retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account and KYC data: Retained for a minimum of five (5) years following account closure, in accordance with PAGCOR licensing requirements and AMLA obligations (RA 9160 as amended);
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by AMLA implementing regulations;
• Gaming activity logs: Retained for a minimum of three (3) years, or longer where required for dispute resolution, fraud investigation, or regulatory review;
• Customer support communications: Retained for three (3) years from the date of the last interaction;
• Marketing consent records: Retained for the duration of your active account plus two (2) years following account closure or withdrawal of consent.

Upon expiry of applicable retention periods, sigegame will securely delete or anonymise personal data such that it can no longer be linked to an identifiable individual.

sigegame implements technical, administrative, and physical safeguards designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, and unlawful disclosure. Key measures include:

• Transport Layer Security (TLS) / SSL encryption on all data transmitted between your device and sigegame's servers;
• Password hashing using industry-standard cryptographic algorithms — your sigegame login password is never stored in plaintext;
• Two-factor authentication (2FA) available for all sigegame accounts;
• Access controls limiting internal access to personal data on a need-to-know basis, with audit logging of internal data access;
• Intrusion detection systems and continuous monitoring for anomalous activity;
• Regular security assessments including vulnerability scanning and penetration testing;
• Data minimisation — sigegame collects and retains only the personal data necessary for stated purposes.

Notwithstanding these measures, no system is completely impenetrable. In the event of a personal data breach that is likely to result in serious harm to affected individuals, sigegame will notify the NPC within 72 hours of discovery and notify affected Players without undue delay, in accordance with NPC Circular No. 16-03 (Personal Data Breach Management).

The sigegame Platform uses cookies and similar tracking technologies to maintain your session, personalise your experience, and collect analytics data. The following types of cookies are used:

• Strictly necessary cookies: Required for sigegame login session management and core Platform functionality. These cannot be disabled without impairing basic Platform use;
• Performance and analytics cookies: Collect aggregated, anonymised data about how Players interact with sigegame to enable Platform improvements;
• Functional cookies: Remember your preferences (e.g., language, responsible gaming settings) to provide a consistent experience;
• Marketing cookies: Used, with your consent, to deliver relevant promotional content and track the effectiveness of sigegame's marketing campaigns.

You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent access to sigegame but may affect certain personalisation features. Strictly necessary cookies required for sigegame session management cannot be disabled via cookie preferences without logging out entirely.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by sigegame. These rights may be exercised by contacting sigegame's Data Protection Officer as described in Section 15:

sigegame will respond to verified data subject requests within fifteen (15) business days of receipt, or such other period as permitted by applicable NPC regulations. sigegame may request proof of identity before processing any data subject request to prevent unauthorised disclosure.

Where sigegame discovers or has reason to believe that a registered account belongs to a person under 21 years of age, that account will be immediately suspended, all access to real money gaming will be blocked, and the matter will be reviewed in accordance with sigegame's Terms & Conditions and applicable PAGCOR requirements. Any funds deposited by an underage user will be returned to the payment source following identity verification.

If you are a parent or guardian who believes that a minor under 21 has registered a sigegame account, please contact sigegame's support team immediately via Live Chat or at [email protected].

sigegame may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or the sigegame Platform's services. Material changes will be communicated to registered Players via email to the address on file and/or via a notice prominently displayed on the sigegame Platform, with at least fourteen (14) days' advance notice where practicable.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Your continued use of the sigegame Platform following the effective date of any revised Policy constitutes acceptance of the updated terms. If you do not accept the revised Policy, you must cease use of the Platform and may request account closure.

Prior versions of this Privacy Policy will be archived and available upon written request to sigegame's Data Protection Officer.

For any questions, concerns, or requests relating to this Privacy Policy, the processing of your personal data, or the exercise of your data subject rights, please contact sigegame's Data Protection Officer through the following channels:

• Email (DPO): [email protected] — please include "Data Privacy Request" in the subject line.
• Live Chat: Available 24 hours a day, 7 days a week, via the Help button on the sigegame Platform. Identify yourself and state that your inquiry relates to a data privacy matter for priority routing.

sigegame will acknowledge receipt of all privacy-related communications within two (2) business days and will respond substantively within fifteen (15) business days, or such extended period as notified to you where the request is complex or requires additional verification.

If you are dissatisfied with sigegame's response to a privacy concern, you have the right to lodge a complaint directly with the National Privacy Commission of the Philippines via the NPC's official complaint channels.